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Refund Policy

Delivery/ Shipping Policy

We use couriers based in the GCC region to deliver Mystery Box. At the moment, Mystery Box is delivered to UAE, Bahrain, Oman, Qatar and Saudi Arabia. Our scheduled deliveries for orders placed before the cut-off date are towards the end of the month. Delivery charges are clearly mentioned during the checkout process. 

Refund Policy 

We do not offer any refund on products sold through our website or offline channels, unless a wrong product is sent to you and verfied by our team. 

Cancellation Policy

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.